Terms of Service

1. Eligibility

The service is intended for organizations and legal entities. By accepting these terms, you represent that you have legal capacity and authority to bind the contracting organization. Use by anyone under 18 years of age and account creation on behalf of third parties without authorization are not permitted.

2. Account and security

You are responsible for keeping credentials secure and for all activity performed under your account, including actions by invited members. Notify us immediately of any unauthorized use or compromised credentials.

Each plan includes a defined number of active seats. Additional seats may be added according to the active billing policy.

3. Customer content, warranties, and licenses

Customer represents and warrants that (i) it holds all rights, authorizations, and legal bases (including, where applicable, data-subject consent under LGPD/GDPR) required to submit any data, content, files, prompts, or materials to the platform; (ii) such content does not infringe any intellectual property, personality rights, professional secrecy, trade secret, or applicable law; and (iii) it is fully responsible for the accuracy, legality, and lawfulness of uploaded content.

Customer grants Cadenio a non-exclusive, worldwide, royalty-free license, limited to the term of the subscription, solely to host, process, display, transmit, and technically operate customer content for the sole purpose of delivering the contracted service, providing support, and meeting legal obligations. No other license, express or implied, is granted.

Use of the platform to process sensitive personal data (as defined in Art. 5(II) of the LGPD), data of minors, payment card information, or other regulatorily restricted categories is expressly prohibited unless covered by a specific written addendum signed between the parties.

Additionally, by submitting content to the platform, the customer represents and warrants that the content: (i) is of its authorship or that it holds all necessary licenses, rights, consents, and permissions; (ii) is not defamatory, slanderous, libelous, obscene, pornographic, discriminatory, threatening, or in violation of any third-party personality, privacy, image, or publicity rights; (iii) does not contain insider information, third-party trade secrets, or material whose disclosure is prohibited by law or contract; (iv) will not cause Cadenio to violate any applicable rule.

Cadenio is under no obligation to monitor, edit, or control customer content but reserves the right, at any time and without prior notice, to examine, remove, edit, restrict, or block content that, in its reasonable judgment, violates these terms, applicable law, or third-party rights, without thereby assuming any responsibility.

4. Acceptable use

• Do not use the platform for illegal activity, fraud, harassment, or infringement of third-party rights.
• Do not attempt to bypass security controls, tenant isolation, usage limits, or access controls.
• Do not reverse engineer, decompile, or extract the platform source code, except as expressly permitted by law.
• Do not submit false or malicious data, malware, hostile scripts, or content that violates third-party personality rights.
• Do not perform load tests, vulnerability scans, scraping, or automated access without prior written authorization.
• Do not resell, sublicense, host as a service for third parties, or operate the platform as a service bureau without a specific commercial agreement.
• Do not share, assign, lend, or transfer access credentials, tokens, sessions, or accounts to third parties, even within the same economic group, except within licensed seats.
• Do not impersonate any person, organization, or affiliation, claim a false relationship, or access another user's account without express authorization.
• Do not collect, aggregate, scrape, or mine personal information or content from other users without consent and a specific legal basis, nor make unsolicited commercial offers to other platform users.
• Do not distribute viruses, adware, spyware, worms, ransomware, or malicious code, nor perform any fraudulent act when using the service.
• Do not use AI features to generate illegal, adult, hateful, discriminatory, violent, defamatory, or harmful content.
• Do not attempt, assist, or permit any third party to engage in any act prohibited in this clause.

We reserve the right to moderate, block, limit, or terminate access that violates these guidelines, without prejudice to applicable legal remedies and without entitlement to refund of periods already used.

Use of the Cadenio API and webhooks is subject to rate limits published in the technical documentation. The customer is responsible for the security of its API keys and all activity originating through them.

5. AI features and generated outputs

Cadenio offers features powered by artificial intelligence models (including, without limitation, workflow generation, suggestions, and classification). AI outputs are generated probabilistically and may contain inaccuracies, omissions, bias, or factually incorrect content. The customer is solely responsible for reviewing, validating, and approving any output before relying on it for operational, regulatory, or business decisions.

AI outputs do not constitute legal, tax, accounting, medical, regulatory, or any other professional advice. Cadenio does not guarantee that outputs are error-free, fit for a particular purpose, or compliant with regulations applicable to the customer's industry.

AI features are subject to automated content moderation. Inputs classified as inappropriate are blocked before processing. Cadenio may refuse to generate content without detailed prior notice when the request violates these guidelines.

We do not train proprietary or third-party AI models with customer content without express consent. When AI sub-processors are used, we contract under clauses that prohibit using customer content for model training. Inputs explicitly flagged by the customer as feedback may be used to improve the service in aggregated, de-identified form.

6. Plans, billing, taxes, and cancellation

• Trial: the free evaluation period does not require a credit card. At the end of the trial, access is paused until a paid plan is selected.
• Auto-renewal: active subscriptions renew automatically on the contracted cycle (monthly or annual), unless cancelled before the renewal date through the account panel. Contracting and maintaining active payment constitutes express acknowledgement of renewal.
• Proration: seat additions mid-cycle are charged proportionally to the remaining period.
• B2B refunds: as a business-to-business contract, the statutory withdrawal right under Art. 49 of the Brazilian Consumer Code does not apply. As a commercial courtesy, we offer a full refund within 7 calendar days of the first charge of each new subscription, upon written request. After this period, no refunds are issued for periods already used.
• Cancellations: stop future renewal with no retroactive credit. Access remains active until the end of the already-paid cycle.
• Taxes: announced prices do not include applicable taxes, withholdings, or governmental fees, which will be passed through to the customer when legally required.
• Non-payment: failure to pay may result in access suspension after notice. Reactivations are subject to clearance of outstanding balances, plus interest of 1% per month and monetary adjustment by IPCA, where applicable.
• Price changes: we communicate price changes with at least 30 days' notice for active cycles.
• Chargebacks: payment disputes raised directly with the card network without prior notice to Cadenio are considered a breach of these terms and may result in immediate access suspension.

7. Privacy, sub-processors, and data security

Personal data processing is described in our Privacy Policy. B2B customers requiring a Data Processing Addendum (DPA) for LGPD or GDPR compliance may request it through the contact form.

To deliver the service we engage infrastructure and support sub-processors (including, without limitation, cloud hosting, database, transactional email, payment processing, and AI model providers). The current sub-processor list and the prior-notice mechanism for new sub-processors are available upon request. The customer agrees to the sub-processors in effect at the time of contracting.

We maintain reasonable technical and organizational measures to protect the service, including multi-tenant isolation, encryption in transit (TLS), encryption at rest, role-based access controls, audit logs, and vulnerability management practices. No system, however, is entirely free of risk.

In the event of a security incident affecting customer personal data, we will notify the customer without undue delay and, where feasible, within a reasonable period after confirmation, with available information on the nature, scope, and measures taken, in compliance with applicable legal deadlines (LGPD/GDPR).

The customer is responsible for maintaining external backups of its data when essential for its operations. Cadenio's internal backups are kept for disaster recovery and do not substitute the customer's own backup duty.

View Privacy Policy

8. Confidentiality

Both parties agree to keep confidential any non-public information received in the scope of this commercial relationship, using it only for the purposes set out in these terms. This obligation does not apply to information that becomes public through legitimate means, was previously known, or must be disclosed by legal obligation.

9. Intellectual property

The platform, interfaces, trademarks, documentation, and related Cadenio materials are protected by applicable intellectual property rights. Nothing in these terms transfers intellectual property ownership to the customer.

Data and content uploaded by the customer remain customer property. The customer grants Cadenio a limited license to process such data solely for the purpose of delivering the contracted service.

Suggestions, feedback, ideas, roadmap votes, support messages, or improvement proposals voluntarily submitted to Cadenio are considered non-confidential. By submitting them, the customer grants Cadenio a worldwide, perpetual, irrevocable, royalty-free, non-exclusive, sublicensable license to freely use them, including to improve the platform, create new products, marketing materials, or documentation, without any compensation or attribution obligation.

Subject to full and ongoing compliance with these terms, Cadenio grants the customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the service solely for the contracting organization's legitimate internal purposes, limited to the contracted seats and plan. Except where mandatory law expressly permits otherwise, the customer may not: (i) modify, adapt, translate, decompile, disassemble, or reverse engineer the service; (ii) reproduce, distribute, publish, or publicly display the service or its Materials (interfaces, screens, code, design, documentation, demo data); (iii) interfere with or circumvent any security mechanism, access control, telemetry, or usage measurement; (iv) remove proprietary notices, trademarks, or credits; (v) use the service to build a competing product or service, perform competitive benchmarking, or train machine-learning models intended to compete with Cadenio.

10. Third-party integrations and beta features

The platform may integrate with services operated by third parties (for example, spreadsheet, email, authentication, payment, and AI providers). Cadenio does not control these services and is not responsible for their downtime, API changes, interruptions, changes in terms, or resulting data loss. The customer is responsible for accepting and complying with each third party's own terms.

Features labeled beta, alpha, preview, experimental, labs, or similar are provided as is, may change or be discontinued without prior notice, and are not subject to any availability, support, or data retention commitments. Use of such features is at the customer's own risk.

11. Availability, maintenance, and service modification

We will use commercially reasonable efforts to keep the platform available. Scheduled maintenance will be communicated in advance when it impacts availability. We do not guarantee uninterrupted, error-free operation or absence of temporary access loss.

Cadenio reserves the right to evolve, modify, limit, discontinue, or replace, in whole or in part, any feature of the service, temporarily or permanently, without further liability, subject to obligations already contracted and reasonable prior notice when the change materially affects core functionality of the active plan. Changes that materially reduce the scope of the contracted plan will be communicated with at least 30 days' notice and grant the customer the right to cancel without penalty, with prorated refund of the unused portion of the already-paid cycle.

12. Disclaimers and no professional advice

To the maximum extent permitted by applicable law, the service is provided 'as is' and as available, without express or implied warranties of fitness for a particular purpose, non-infringement, merchantability, or specific results.

Cadenio is a software tool to support operational processes. The market positioning as a compliance operations platform refers to organizing tasks, controls, and evidence; under no circumstance does it constitute the provision of legal, regulatory, accounting, tax, medical, or audit services, nor does it substitute the judgment of qualified professionals. The customer remains fully responsible for interpreting applicable rules, defining controls suited to its business, and validating the evidence generated.

13. Limitation of liability

To the maximum extent permitted by applicable law, Cadenio will not be liable for indirect, incidental, special, punitive, consequential damages, or lost profits, even if advised of the possibility of such damages.

Cadenio's total aggregate liability arising out of or related to these terms, considering all claims, actions, or pretensions in aggregate, is limited to the greater of: (a) the amounts actually paid by the customer in the 12 months prior to the event giving rise to the claim; or (b) R$ 1,000 (one thousand Brazilian reais).

The exclusions, limitations, and disclaimers set forth in these terms constitute an essential element of the contract's economic balance, without which the service would not be offered on its current terms. Each such provision is autonomous and severable from the others, and remains effective even if any limited remedy provided is deemed to fail of its essential purpose, to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Cadenio, its directors, employees, and service providers from any claims, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising from misuse of the platform, violation of these terms, infringement of third-party rights, or use of the API and integrations in breach of the technical documentation.

15. Force majeure

Neither party will be liable for delays or failures in performance caused by circumstances beyond its reasonable control, including natural disasters, third-party infrastructure failures, governmental acts, or large-scale network outages.

16. Suspension, termination, and data return

We may suspend or terminate access in cases of terms violations, platform abuse, confirmed non-payment, security risk, or legal requirement. Where possible, we will provide notice before acting. In urgent cases (for example, active security threat or court order), action may occur without prior notice.

Upon termination, the customer will have access to export its data in a structured electronic format for up to 90 calendar days. After that period, data may be permanently deleted from production systems within an additional 60 days, except for (i) copies retained in backups under the operational retention cycle, which are discarded by rotation; (ii) records retained under legal or regulatory obligation, or for the defense of rights in administrative or judicial proceedings.

The customer may request anticipated anonymization or deletion of personal data, subject to legal limits. Payment obligations due as of the termination date remain enforceable.

Effect of termination: upon termination (i) all licenses granted to the customer to use the service immediately cease; (ii) the customer must stop accessing the service and uninstall connectors, integrations, and API keys; (iii) all payment obligations accrued through the termination date remain enforceable. The clauses on customer content, intellectual property, residual feedback licenses, confidentiality, disclaimer of warranties, limitation of liability, indemnification, sanctions, general provisions, governing law, and jurisdiction survive termination to the extent needed to give them effect.

17. Infringement notices and content removal

Cadenio respects third-party intellectual property and personality rights. Any rights holder who believes that content hosted by the customer on the platform infringes its rights may submit a written notice via the channel indicated in clause 19, containing at minimum: (i) identification of the notifier and contact method; (ii) accurate description of the allegedly infringing content with sufficient location for identification; (iii) description of the ownership or violated right; (iv) good-faith statement under the penalties of law.

As applicable, notice handling will follow: (a) the Brazilian Internet Civil Framework (Law 12.965/2014), in particular Articles 19 (court order required for hosting-provider liability for third-party content) and 21 (private nudity or sexual content); (b) the Brazilian Copyright Act (Law 9.610/1998); (c) the Brazilian Industrial Property Act (Law 9.279/1996). Cadenio will review notices in good faith and may, at its reasonable discretion, remove, restrict, or maintain the content, without prejudice to its legal duty to comply with court orders.

Unfounded, abusive, or knowingly false notices may subject the notifier to civil and criminal liability. Cadenio may notify the affected customer to allow a response, except when prohibited by law or court order.

18. Sanctions, export controls, and anti-money laundering

Customer represents that it is not located in a country subject to a comprehensive embargo by the United States, European Union, United Kingdom, or United Nations, nor is it listed on applicable sanctions lists (including OFAC SDN, EU Consolidated, UK HMT, and equivalent). Customer agrees not to use the platform in violation of export control laws, international sanctions, or anti-money laundering and counter-terrorism financing rules. Cadenio reserves the right to immediately suspend access upon identifying risk or fit within such restrictions.

19. Marketing references

Unless otherwise notified by the customer, Cadenio may identify the customer as a platform user by displaying its trade name and logo on marketing materials, customer lists, proposals, and the corporate website, in accordance with brand usage standards provided by the customer. The customer may revoke this consent at any time by written request, in which case we will remove the references within a reasonable period.

20. General provisions

Notices: official communications from Cadenio to the customer will be sent to the administrator email registered in the account or displayed in the platform panel and will be deemed delivered on the date of dispatch or publication. Customer notices to Cadenio must be sent through the official channels indicated on the website or to contato@cadenio.com (or the equivalent address in effect).

Assignment: customer may not assign or transfer, in whole or in part, rights and obligations under these terms without Cadenio's prior written consent. Cadenio may assign these terms to affiliates, successors, or in corporate transactions (merger, acquisition, reorganization, or asset sale), upon notice to the customer.

Severability: if any provision of these terms is held invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The parties will replace the affected clause in good faith with one of equivalent economic effect.

No waiver: a party's tolerance of any breach by the other does not constitute waiver or novation, and later exercise of the originally affected right will not require prior notice.

Entire agreement: these terms, together with the Privacy Policy, any signed addenda (including DPA), and officially published technical documentation, constitute the entire agreement between the parties on the subject, prevailing over any prior understandings, proposals, or communications.

Survival: clauses that by their nature must remain in force after termination (including customer content, intellectual property, disclaimers, limitation of liability, indemnification, confidentiality, governing law, and jurisdiction) will survive termination of these terms.

Relationship: nothing in these terms creates a partnership, joint venture, mandate, agency, employment relationship, or commercial representation between the parties.

Electronic communications: the customer agrees to receive communications in electronic form (email, platform panel, and official channels) and acknowledges that such communications satisfy any legal requirement of written communication to the maximum extent permitted by law.

Interpretation: throughout these terms, the expressions 'including', 'such as', and 'for example' shall be read as 'including, without limitation'. Section headings are for convenience only and do not affect the interpretation of provisions. In case of reasonable doubt, the interpretation that gives full effect to the clause in accordance with applicable law shall prevail.

Technical support: unless expressly provided in the contracted plan, in a published support policy, or in a written addendum, Cadenio is under no obligation to provide individualized technical support. When offered, support is subject to the policies in effect at the time of the request.

Additional terms: use of specific features may be subject to supplemental terms (for example, AI acceptable use policy, API terms, beta program, sub-processor policy). Such supplemental terms are incorporated by reference into these terms. In case of conflict, the term more specific to the relevant feature prevails, while remaining consistent with this version.

21. Updates and effective terms

We may update these terms to reflect service, legal, or commercial changes, communicating at least 14 days in advance for material changes. Continued use of the service after the effective date constitutes acceptance.

22. Governing law, language, and jurisdiction

These terms are governed by the laws of the Federative Republic of Brazil. For international customers, mandatory local consumer or data-protection laws remain applicable. Disputes will be resolved in the courts of São Paulo, Brazil, unless mandatory local law provides otherwise.

Before initiating any legal action, both parties agree to notify the other party in writing describing the dispute and allow 30 days for an amicable resolution attempt.

Prevailing language: these terms are published in Portuguese and English for the parties' convenience. In case of any divergence or conflict of interpretation between versions, the Brazilian Portuguese version shall prevail.